Frequently Asked Questions (FAQs)

In our Frequently Asked Questions (FAQs) section you will find answers to a variety of questions about our products, ordering processes, delivery times and much more. From details on the materials used in our dog beds to instructions on care and cleaning, you will find all the information you need to get the most out of your shopping experience with us. If your question has not been answered, do not hesitate to contact us. Our team is ready to help you and ensure that your experience with us is as smooth as possible.

How do I contact the FlyingDogOriginal team?

You can reach our FlyingDogOriginal team via the contact form on our website or by email.

How do I find the right size for my dog?

We provide a size chart on our product pages.

How can I track the status of my order?

You can view the status of your order via our online customer center. After ordering, you will receive a tracking link that you can use to track your delivery.

How do you protect my personal data?

Protecting your information is our top priority. We use advanced encryption technologies to securely transmit and store your information and only allow trained personnel to access it. Our data protection practices are strict and comply with current security standards to protect your privacy. We only collect necessary data and respect your rights to access, correct and delete your personal information. If you have any further questions, please do not hesitate to contact us.

How can I return or exchange a product?

You can return or exchange any product within 14 days of receipt. Please note that you are responsible for the return shipping costs. To initiate a return, please contact our customer service with your order number and the return reasons. After receiving and inspecting the returned goods in our warehouse, we will initiate the refund or start the exchange process.

Our return address is:
FlyingDog

trueprodigy GmbH
Neckarstrasse 15

41836 Hückelhoven

How will my order be shipped?

We are pleased to inform you that shipping within Germany and Austria is completely free for all our customers. We attach great importance to ensuring that your order reaches you quickly and at no additional cost. As soon as your order has been placed, we will do everything in our power to process and ship it as quickly as possible.

For orders to all other countries, a shipping fee will be charged. The amount of these fees may vary depending on the destination and package size. Detailed information on shipping costs for specific countries can be found during the order process.

How do I deal with damaged goods?

If you have received damaged goods, we recommend that you contact our customer service as soon as possible. Please have your order number ready and attach photos of the damage if possible. We will provide you with instructions on how to return the damaged goods and arrange a prompt replacement or refund.

Are all products shipped at the same time?

Our large dog beds are shipped in a special bag due to their size. This ensures that the bed remains protected during transport and is more compact, ensuring that our product arrives to you in perfect condition.

Is there a guarantee on the products?

We understand that not every pet will accept every product, so we offer a special guarantee in case your dog does not accept our basket. Please contact our customer service within 14 days of purchase for more information and instructions on how to claim this guarantee.

How can I find out about new products?

To find out about our new products and receive a 5% discount on your next purchase, we recommend that you subscribe to our newsletter. You can find the registration form on our website. Through the newsletter you will not only receive regular updates about new items and special offers, but also exclusive offers that are only available to our subscribers.

How do I contact customer service?

To contact customer service, we offer you two convenient options:

Contact form : Visit our website and use the contact form to reach us directly. Fill in the required fields and our team will get back to you as soon as possible.

E-mail : Alternatively, you can always send us an e-mail to info@flyingdogoriginal.com . Please state your request in detail so that we can help you efficiently.

Our customer service team is committed to assisting you with all inquiries in a timely and effective manner.