Returns of Flying Dog products

Experience customer service! – FlyingDog

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Returns and exchanges: How it works

You can return or exchange any product within 14 days of receipt, but only if it is unused. Please note that you are responsible for return shipping costs.

Here are the 4 steps to return:

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So funktioniert deine Rücksendung:

Step 1:

Verpacke das Produkt sorgfältig und sende es an unsere Rücksendeadresse:

Return the product. Use the following return address:

Flying Dog

United Trade GmbH
Fichtenstrasse 115
40233 Düsseldorf
Germany

Step 2:

Die Kosten für die Rücksendung trägst du selbst. Bitte nutze einen Versanddienstleister mit Sendungsverfolgung.

Step 3:

Once we receive the goods in our warehouse, our staff will inspect them. We will then automatically refund the amount via the bank you used to make the purchase. Depending on your bank, the refund may take a few days. Please understand that the refund may take up to 14 days. If the money has not been credited after this time, please contact our customer service team.

SCHRITT 4 — Umtausch gewünscht?

Kontaktiere unseren Kundenservice mit deiner Bestellnummer und dem Grund deiner Anfrage — wir helfen dir schnell und unkompliziert weiter.

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WhatsApp Support

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Do you have any questions?

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